Telephone Banking

Your account is one call away

The account details you want are a voice-response away! Check your balance, transfer funds, obtain loan information and much more with Apple’s FREE Personal Automated Teller (PAT). This is a great option when you don’t need to speak to a representative, or if it’s outside normal business hours. 

You’ll need to setup a Personal Identification Number (PIN) to ensure secure access 24 hours a day…7 days a week!

How do I get started

Enroll by calling 703-788-4800 (800-666-7996 toll-free), option 1, and follow the voice prompts. You may also enroll by visiting a branch.

I forgot my PIN

You can easily reset your PIN in three ways:

  • Login into Online Banking or our Mobile App, then click PAT PIN from Account Tools 
  • Call 703-788-4800 (800-666-7996 toll-free)
  • Visit any Apple branch

I want to change my PIN

Call into the PAT system, say Account Maintenance and follow the voice prompts.

PAT Menu Options

BALANCE INFORMATION
Savings Information
Checking Balance
Loan Balance
List of Open Deposit Accounts
List of Open Loans
Deposit on a Specific Date
Loan Balance on a Specific Date

CHECKING INFORMATION
Checking Balance
Check Number Inquiry
Recent Transactions
Check Number Inquiry Range

ACCOUNT MAINTENANCE
Change PAT PIN
Set Mode (Expert or Menu)
Change Member Login

LOAN INFORMATION
Loan Information
List of Open Loans
Recent Loan Payment
Loan Payment Inquiry
Loan Payoff 
Loan Balance on a Specific Date
Loan Advances for the Month
Mortgage Loan Inquiry 

FUNDS TRANSFER 
Transfer to/from Deposit Account
Pay an Apple Loan, Credit Card or Mortgage 

HISTORY INFORMATION
Last Deposit
Loan History
Recent Transactions

Year-to-Date Information:
IRA Information
Certificate Information
Interest & Dividend Information
Loan & Mortgage Interest Paid 

FUNCTION CODES
Code Purpose
0 Speak to an agent
# Go to previous menu
* End the call